Terms & Conditions

Payments
We accept Visa, MasterCard, American Express, or regular account payments all through PayPal. All transactions will be in Sterling.

Shipping
It will take 1-2 weeks to deliver depending on your location. The price is exclusive the delivery fee. Shipping cost is calculated by weight as fellowing:

UK under 2kg £4 over 2kg £11
Europe under 2kg £17 over 2kg £21.50
Rest of the World under 2kg £23 over 2kg £50

We deliver internationally. If you can not find a shipping price for your country at checkout, please contact info@yenchenyawen.com for a quote.

Important information for customers from outside EU countries
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

Returns & exchanges
If you are in any way unhappy with your goods you may send them back for an exchange or a full refund.
Goods must be returned within 14 days of dispatch. We ask that you return the goods unused. We request that you please enclose the invoice supplied with your delivery. Please contact us before you do.
Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage.
When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

Privacy
We will not divulge your email, postal address or telephone number.
We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have.
We will not pass on your e-mail address to any other company.

Product description
We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, all the products are hand made. It may not be the exact piece as the images, variation should be expected.